Shipping Policy

Last updated: Aug/10/2026

This policy explains how Senze Hair Co., Ltd. ("Senze," "we," "us") ships wholesale and OEM/ODM orders from our Qingdao facility to customers worldwide. It works alongside our Terms of Service and Return and Refund Policy.

1. Shipping Terms (Incoterms)

Senze supports multiple trade terms — including EXW, FOB Qingdao, and DDP — depending on your order size, destination, and account arrangement. The applicable Incoterm for your order is confirmed in writing at order confirmation, along with how it affects freight cost, insurance, and customs responsibility. Where this policy and your order confirmation differ, the order confirmation governs.

2. Shipping Arrangement

Unless you request to use your own freight forwarder or logistics account, Senze arranges shipping on your behalf, and freight cost is calculated and included in your order invoice. We work with established carriers for both small-parcel shipments (e.g., DHL, FedEx) and bulk freight (air or sea), and will recommend the most suitable method for your order's size and destination.

If you prefer to use your own freight forwarder, let your account manager know at order confirmation — this may affect the Incoterm and quoted price for your order.

3. Customs, Duties, and Import Taxes

Responsibility for destination-country customs duties, import taxes, and clearance depends on the Incoterm agreed for your order:

• Under terms such as EXW or FOB, the customer is responsible for import duties, taxes, and customs clearance at the destination.
• Under DDP, these costs are included in the quoted price and handled by Senze.

The applicable arrangement is confirmed at order confirmation. Senze is not responsible for delays caused by destination-country customs processes, inspections, or import restrictions outside our control.

4. Production and Shipping Timelines

Typical timelines from order confirmation:

• Samples: 7–10 business days
• Mass production: 30–45 business days, depending on order complexity and specification
• Transit time: varies by shipping method and destination, and is provided at the time of shipment along with tracking information

These are estimates based on standard production and shipping conditions and may be affected by order complexity, seasonal demand, carrier delays, customs processing, or force majeure events. We'll proactively flag any expected delay to your confirmed timeline.

5. Shipment Confirmation and Tracking

Once your order ships, we will provide shipping documentation and tracking information to the contact on file for your account. Please review the shipment details promptly and let your account manager know immediately if anything looks incorrect.

6. Damaged, Lost, or Incorrect Shipments

If your order arrives damaged, incomplete, or does not match your confirmed order, this is handled as a quality/shipment claim under our Return and Refund Policy — please report it within 7 business days of delivery with photos of the shipment and packaging.

7. Restricted Destinations

Senze reserves the right to decline shipment to destinations where we are unable to arrange reliable carrier service or where shipment would violate applicable export or trade regulations.

8. Contact Us

For questions about shipping arrangements, tracking, or an order in transit, contact your account manager or:

Senze Hair Co., Ltd. Qingdao, China Email: sales@senzehair.com Phone: +86 190 6290 7109