Frequently Asked Questions
Answers to common questions from salons, distributors, and brand owners.
Wholesale & Account
Create a free account, then submit a Wholesale Application from your account page or the header "Apply for access" link. Once approved, wholesale (Silver tier) pricing unlocks automatically on every product page.
[占位] 需要 Zeke 提供审核账号时实际要求的资料(比如营业执照、税号、沙龙执照等)。
Ordering & MOQ
MOQ is 50 units per SKU (per color/length combination), shown on every product page.
Yes, use the Quick Order tool to fill in quantities across multiple colors and lengths in one batch, instead of adding each variant one at a time.
Pricing & Discounts
Yes, our tiered quantity discounts are shown on every product page under "Buy more, save more." Discounts apply automatically at checkout based on order quantity.
Samples & Color
Yes, samples are available for $20 per color. Request one from any product page ("Sample" button) or contact our sales team directly.
Screen colors may vary slightly by device and lighting. We strongly recommend requesting a physical sample or color card before placing a bulk order, especially for large or repeat orders.
Shipping & Delivery
[占位] 需要 Zeke 提供真实发货/运输时效数据。
[占位] 需要 Zeke 确认实际发货范围和国际物流合作方。
Payment & Terms
[占位] 需要 Zeke 提供实际支持的付款方式。
Yes, flexible payment terms are available for approved wholesale accounts. Contact our sales team to discuss options for your business.
OEM & Private Label
Yes, with nearly 20 years of OEM/ODM experience, we offer custom packaging, custom color matching, and private label branding. Visit our OEM/ODM page or request a custom color quote from the Color Chart page to get started.
Returns & Issues
[占位] 需要 Zeke 提供实际退换货政策细则。
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